Dec 14 2006 No Comments Read more in customer experience, usability
We can only acknowledge you over here.
At the CVS at Farragut North three cashiers stood idly waiting to serve someone in the line. Five feet to the right I stood at the photo counter awaiting assistance. The inevitable resolution was that I need to go walk through the cashier line to get a clerk to walk back over to the photo counter to get my pictures. Protocol and structure are important in a business, but so too is knowing when to deviate to improve the customer experience.
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Greg and Selena