In Macy’s at closing time, I headed for the exit that goes directly into the Metro Center station, only to find a locked door and a guard telling a confused tourist “The Metro’s closed.”  ( I assured the now frantic woman that the Metro was actually still quite open, that this guard had simply locked this door). 

How much would it cost Macy’s to keep that same guard (or one better at communicating with customers) stationed at that same door, but leave it unlocked until the store was emptied? Wouldn’t that simple act provide the convenience of allowing Metro customers to use the exit they are familiar with?  Instead Macy’s forced this tourist, and I and all their other paying customers out onto the streets of downtown DC at night to find our way back to the Metro ourselves.